Every person has his/her own triggers when it comes to dealing with difficult people. Those triggers stem from your background, perspectives, and from your goals in the situation at hand. But there is good news. There are ways to deal with even the most difficult people that can bring out both their best and your best.
The first step, described by Rick Brinkman and Rick Kirschner in their book, “Dealing With People You Can’t Stand” is to get to know your difficult person—to know what needs that person may be trying to fulfill that causes the problematic behavior. Successful leaders listen carefully to figure out the underlying motives.